Why it is so important to have a back-up plan when organising events, and how to deal with problems

Now that winter is here it has reminded me how important it is to have a back-up plan. Unforeseen circumstances can affect your event causing them not to run to order.

Along with risk assessment and health and safety is always advisable to have a plan B.  So many outside circumstances can affect your event.  It is also very important to make sure whatever event you are holding that you have the right kind of insurance cover which includes cancellation.  You should also have all the details of attendee emergency contact details and a detailed process for a disaster with line of management contacts and a plan for implementation.

• Natural Problems -Weather is a factor outside of our control, especially if organising an outdoor event, you should always have an alternative plan in case the event cannot go ahead outside.
  • Snow can affect not just transportation of delegates getting to an event; it can delay speakers or key attendees attending.  Remember to consider the date and time of year you are holding your event. How probable is weather going to affect your event by blocked roads due to snow or heavy rain causing flooding.
  • Winter time can also be a time when people tend to get colds or flu.  Have a back-up if your key speaker is unable to attend.  You may have to change to another speaker or the order of the programme.
  • Heatwave – It is lovey to have sunshine for your event but too much heat can also be dangerous.  Make sure you have plenty of cover and shade, fans or air conditioning, plenty of water for people to drink.
  • Fire can also affect a venue or area, be aware of previous history of any of these events to the venue/location.
  • Drought can cause water shortages and some areas have to reduce the availability of water.  You may need to use bottled water instead of jugs of tap water for drinking.
  • Strong winds can affect power as well as transportation to an event and if you are holding an event outside you need to make sure all power cables and marquees and free-standing temporary buildings, posts, signage, fencing etc… are anchored.

 

• Man Made Problems – A Strike this can affect the venue, staffing, and public transportation to an event.
• Terrorism – if travelling abroad check with government websites regarding travelling to certain countries.
• Politics – streets being closed due to protestors, check with local authorities and police as to what is being affected.
• Power outage – hopefully this can be temporary but always check with venue what they do in the event of this happening do they have back-up generators?
• Fire – At venue make sure that you are aware of all emergency exits and also the drill in where to meet should this occur.
• Health – If required have a medical team and ambulance on site.  Ill health or food poisoning, check all food standards and certification, know where the nearest Dr Surgery, hospital etc…
• Security – make sure that you have the right level of security in place whether it is security on access or if an exhibition make sure expensive equipment is secured.

On the whole most of the time the event will run according to plan, but the better prepared you are the better the outcome should the unexpected happen.

 

Tips – Final Preparation Before Going On-site at an Exhibition

Preparation Just Before Going On-Site

You have done your check list and double checked that everything has been ordered and re-confirmed this with your suppliers. You have gone through the timeline and made sure that you are up to date and have everything ready to go. Now use this list to remind yourself of other things you need to have achieved:

• Check all monies and invoices have been paid.
• Check you have ordered any necessary:
  • Power
  • Telecommunications facilities
  • Equipment
  • Stand cleaning
  • Insurance
  • Furniture
  • Floral displays
  • Catering
• Check and inform the appropriate people of any travel arrangements, hotel accommodation and meeting rooms that you have booked.
• If you are having any speakers represent your company at any of the sessions make sure that they have travel and hotel bookings and that these have been confirmed. Check that they have been sent their seminar session information including session times, plans of the conference rooms and exhibition layout.
• Make sure that any staff who are due to attend and help have been sent details of the exhibition, including your stand number and hall. They will need to know what days and times they are attending and when to meet, and they will need a show plan.
• Have a conference call or meeting with everyone attending to run through the schedule of the show and what is expected from their participation.
• Make sure all staff to understand the objectives and goals you want to achieve at this exhibition.
• Prepare staff – make sure they have a complete knowledge of your company and its products and services, both current and new, and also that they know the relevant market trends and competition so that they are able to talk effectively with prospective customers.
• Run though pre-training required by staff and make sure they are familiar with any equipment, demonstrations or presentations that they will need to use or refer to.
• Run through the process of lead collection and allocate staff in the home office to follow up these appropriately as soon as possible after they have been generated.
• Make an inventory and pack items to be taken to the show, such as literature, give-aways and lead forms as well as equipment, software and stock. These can often be delivered to the show by the stand builders or by using the services of a transportation freighting company. Make sure that if you are exhibiting in a non-EU country that you have filled out the correct customs forms for clearance and re-entry back to your home country.
• Confirm that freight has arrived and all contractors are on schedule.
• Check that you have sent out badges or passes as required.
• Prepare an exhibition handbook with all information about the exhibition and your company’s participation, as well as supplier contact and names.
• Plan to travel out during the build-up of the stand to make sure all is running to schedule and that you are there to supervise the stand build. Take photo of stand before show opening.

The next blog tip will be live on-site logistics

Final Check for Exhibitor to review before going to a Tradeshow

Preparation Just Before Going On-Site

You have done your check list and double checked that everything has been ordered and re-confirmed this with your suppliers. You have gone through the timeline and made sure that you are up to date and have everything ready to go. Now use this list to remind yourself of other things you need to have achieved:

• Check all monies and invoices have been paid.
• Check you have ordered any necessary:
  • Power
  • Telecommunications facilities
  • Equipment
  • Stand cleaning
  • Insurance
  • Furniture
  • Floral displays
  • Catering
• Check and inform the appropriate people of any travel arrangements, hotel accommodation and meeting rooms that you have booked.
• If you are having any speakers represent your company at any of the sessions make sure that they have travel and hotel bookings and that these have been confirmed. Check that they have been sent their seminar session information including session times, plans of the conference rooms and exhibition layout.
• Make sure that any staff who are due to attend and help have been sent details of the exhibition, including your stand number and hall. They will need to know what days and times they are attending and when to meet, and they will need a show plan.
• Have a conference call or meeting with everyone attending to run through the schedule of the show and what is expected from their participation.
• Make sure all staff to understand the objectives and goals you want to achieve at this exhibition.
• Prepare staff – make sure they have a complete knowledge of your company and its products and services, both current and new, and also that they know the relevant market trends and competition so that they are able to talk effectively with prospective customers.
• Run though pre-training required by staff and make sure they are familiar with any equipment, demonstrations or presentations that they will need to use or refer to.
• Run through the process of lead collection and allocate staff in the home office to follow up these appropriately as soon as possible after they have been generated.
• Make an inventory and pack items to be taken to the show, such as literature, give-aways and lead forms as well as equipment, software and stock. These can often be delivered to the show by the stand builders or by using the services of a transportation freighting company. Make sure that if you are exhibiting in a non-EU country that you have filled out the correct customs forms for clearance and re-entry back to your home country.
• Confirm that freight has arrived and all contractors are on schedule.
• Check that you have sent out badges or passes as required.
• Prepare an exhibition handbook with all information about the exhibition and your company’s participation, as well as supplier contact and names.
• Plan to travel out during the build-up of the stand to make sure all is running to schedule and that you are there to supervise the stand build. Take photo of stand before show opening.
• Final check all travel/accommodation arrangements and information to arrive exhibition in time for the build up.